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Shipping & Returns

Shipping

Due to increased activity with our shipping carriers, all delivery dates are subject to delay, but feel confident your order will arrive soon.

Turnaround
All orders are shipped within 48 hours Monday – Friday 8am – 5pm.

Carriers
We use the following carriers to deliver our orders:

  • USPS
  • FedEx

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before completing checkout, you will be shown the cost of shipping and will have the chance to cancel your order before placing it. No refunds on shipping.

Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, refunds, and exchanges

How to Return an Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

  1. Please email orders@hairrules.com to request a refund.
  2. Mail your returned item to:
    Hair Rules
    Karol Fulfillment
    375 Stewart Road
    Wilkes-Barre, PA 18706
  3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions
We do not accept return items that have been used or open unless it is determined as a manufacturer defect.

Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges
We only accept exchanges on a case by case basis. Please contact us at orders@hairrules.com if you think you fall under this category.